Please read the below article and the internal memos (obtained via FOI) which follow. Feedback would be appreciated.
http://socialistworker.co.uk/art/36746/Internal+memos+reveal+fresh+attacks+on+benefit+claimants+and+job+centre+workers
https://drive.google.com/file/d/0B4DDIATl4FpJejM5Mm1VZkE2Vjh6Y083V0ltaVBXNUtwNk1B/edit?usp=sharing
https://drive.google.com/file/d/0B4DDIATl4FpJRXNKamExeG1OUVBVUWRPOFlzWXk1WDhqX2lj/edit?usp=sharing